Got Questions? We’ve Got Answers!
Pre-Purchase Questions
This is my first time purchasing a website. Will you help walk me through the whole process?
Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
Do you outsource your projects or send work overseas?
No. All of our work is done by our in-house team based in Auckland.
Do we own the completed website?
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.
How long does it take to finish a website?
Each project is different, but on average we have a website launched within 4 to 6 weeks. This timeline can be longer or shorter depending on how proactive you are with assets and revisions.
Do I need to have all my content prepared prior to contacting you?
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
I've received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?
Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
I’m not local to your area. Can you still make my business' website?
Yep! We’re great at communicating via phone and email and our clients come from all over the world
I have an idea for a website but it's not exactly a small business. Should I still contact you about my project?
Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.
Can you put together a proposal for my project?
In order to keep our prices as low as possible, we do not offer proposals or accept RFPs. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.
Can you revise my current or finish my incompleted website?
Our answer is typically no, but you can always contact us to discuss your exact situation. We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.
I don't see any work examples from my industry. Do you work with all types of businesses?
Our primary focus is working with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.
Web Design and Web Hosting Questions
I keep seeing the term 'responsive web design'. What does this mean?
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.
Do your website designs work on mobile devices (phones, tablets, etc.)?
Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
How many design revisions do you allow for?
Our starter plan allows for 2 revision rounds, standard allows for 4 rounds, and our premium plan allows for unlimited revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.
Do your website include content management system (CMS) software?
Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.
What is web hosting?
Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
Do I need web hosting?
Yes. This is what makes your website accessible through the Internet. All of our web design plans include one year web hosting at no extra charge.
Do you offer website hosting services?
Yes. Fully-managed web hosting is included with all of our web hosting plan. Simply put, we take care of everything for you.
What is a domain name?
A domain name is a memorable phrase used to access your website, often yourbusinessname.com. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an IP address. Without a domain name, you would need to remember the IP address in order to view a website.
Domain names are purchased using a registrar which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.
How do I purchase a domain name?
If you don’t have a domain name and you can register your domain through us. We will automatically renew your domain for you annually.
